What the FAQ?!?!?
We want to be the greatest online store that there ever was. Part of that is exceptional customer service! Check out our most common questions below!
Payment and Shipping
What Shipping Methods Are Available?
We offer FREE standard shipping within Australia. On top of this we also offer Express Shipping and International Shipping at the expense of the customer
How Long Will It Take To Get My Package
Domestically, standard (Free) postage delivery times are usually 3-9 days (depending on distance and time of the year). Express is usually next day, or within 2-3 days after purchase.
If there are time constraints we recommend using Express shipping to avoid disappointment of your parcel not arriving on time.
Internationally, shipping can take between 7 and 20 days, depending on distance and the time of the year
Who Should I Contact If I Have Any Questions?
We’re always here to help!
If you have any questions shoot us an email through the ‘Contact Us’ page on our website
Do You Ship Internationally?
We sure do!
We offer International shipping at a flat rate of $10
How Can I Return A Product?
We offer a 30 day return policy. Please note that returns will only be offered if the item is faulty at time of delivery. Don’t worry, if your product is faulty, we’ll cover the return postage cost!
To start the returns process please get in touch with us via the contact page
All Things Twyvel
Why is Twyvel so awesome?
Great question! We often have to ask ourselves too!
It’s because we are customers ourselves and we HATE bad service! We also HATE ripoffs!
We made Twyvel Store to offer people the type of service and products that we wanted at the prices that we expected!
If that doesn’t answer your question, we also make apps! How many shops do you know that can offer exceptional customer service and make apps at the same time? We’d have to think that we’re the first??
What the hell is a 'Twyvel'?
Twyvel is a combination of the founders names that just magically appeared to them one day!
Are these questions really the most frequently asked?